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Hartley Resourcing

Customer Service Advisor

Customer Service / Call Centre

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job reference 002285
salary £18,000 - £19,000
location Southampton
job type Permanent

role details

Overview
Our client, an international company with a well recognised and well respected brand are looking for an experienced customer service person to join them in their modern, prestigious offices on the outskirts of Southampton. You will need to have previous experience in a Customer service role either over the phone or face to face. Strong administration based skills are also very important to be successful in this role.

The Role
This role takes a proactive approach to customer service and complaints. Some of your time will be spent on the traditional reactive high level complaint resolution which involves dealing with customers by telephone but also in writing, by email or letter. You will also be serving customers in a more proactive way, for example by contacting them to tell them of a delay as soon as it is clear this might happen, which keeps the customer up to date and minimises the chances of it escalating into a customer complaint. The goal of this team is to achieve excellent customer feedback.

The Ideal Candidate
You must genuinely care about providing excellent customer service. In addition to the customer skills over the phone and a real ability to build relationships with people, you will need good administration skills because you will be writing letters/emails on a daily basis. Ability to use your own initiative in finding solutions for customers is important as you will have the opportunity to be creative in approach rather than following a script and you should be really good working within a team of people.

Additional Information
This company offer free parking and a really great working environment. The hours for the role are office based hours Monday - Friday.

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02380 404978