Account Manager

Job Description

Our client is seeking an Account Manager to work with their international clients. You will be responsible for managing key accounts and providing a point of contact for any orders or queries they may have. You will need to have strong communication skills and account management experience is ideal. This is not a sales role; it is a client focused role where you will be maintaining existing business relationships. There is a separate sales team you will work in partnership with, but you will not be expected to sell.

This is an exciting opportunity for someone who is passionate about delivering excellent customer service to work for a well known, international company and help them to manage key accounts. There are also good opportunities in the business to take on more responsibility and develop your skills. There could be possible international travel available.

The Role

Working as a member of the team, this is very much a busy Account Manager role. You will need to ensure that you maximize revenue from your account by providing a first class service to the customers. You will need to take responsibility for the customers and ensure that their needs are met on every level; this will include building strong relationships with clients.

Your duties will include:

  • Providing a world class service and responding to general queries
  • Assisting with processing orders or offering updates on existing orders
  • Working closely with internal teams to ensure that SLAs are met
  • Completing order book reviews with key clients
  • Assisting the sales teams with the on-boarding of new clients
  • Ensuring that you are building strong relationships with your accounts to ensure that you understand their business and upcoming needs

The Ideal Candidate

To be considered for this role you must be able to work effectively to deadlines and be good at problem solving. Industry experience is not essential as they will provide you with full product training but you must be able to understand technical information. Attention to detail is essential as are strong communication skills, both written and verbal. You will be very customer focused with a commercial mind and have the ability to build relationships with key customers. You must be confident working independently and in a team.

Additional Information

This is a great opportunity to work within a very successful international company. Free parking is provided.