Complaints Officer

  • Job Reference: 00000088-1
  • Date Posted: 13 January 2022
  • Recruiter: Hartley Resourcing
  • Location: Southampton, Hampshire
  • Remote Working: Some remote working possible
  • Salary: £12.00 to £13.50 Per Hour
  • Sector: Call Centre / Customer Service
  • Job Type: Temporary
  • Duration: 3 months
  • Contact: Emma Hoskins
  • Email: emma@hartleyresourcing.co.uk
  • Telephone: 02380404978

Job Description

Is good customer care one of your core values?  Our client urgently needs an experienced complaints handler – someone who puts the customer first, ensuring all complaints are fully investigated and resolved effectively in line with company’s complaints policy.  Great company to work for.  Initially 3 month assignment but potential for longer term contract after this period.

 The Role

  • Provide excellent customer service by dealing with complaints as they arise to avoid escalation
  • Keep the customer informed at all stages and find an appropriate resolution
  • Ensure internal colleagues are kept fully informed at all stages of the complaints process
  • Work within the company’s complaints policy and procedures working to set KPIs
  • Ensure all activity is documented on CRM system

The Ideal Candidate

  • Experience of working within a successful complaints and resolution team with demonstrable strong complaint handling skills
  • Excellent time management skills with ability to prioritise workload
  • Excellent verbal and written communication skills, especially comfortably talking to customers on the phone
  • Good knowledge of Microsoft Offices
  • Excellent attention to detail
  • Remains calm under pressure
  • Comfortable making decisions but also working as part of a team

 Further Information

  • Need to be able to start at short notice and commit to 3 months
  • 9am – 5.30 pm, but potential for some flexibility
  • Mix of home and office based working
  • Potential for assignment to be extended to longer term contract role
  • Caring company with good employee benefits for perm/contract staff
  • £13.50 is packaged rate, including holiday accrual.Standard hourly rate is £12 - £12.50

This advert will remain open until the vacancy is filled, with interviews taking place throughout this period, so we recommend applying early to avoid disappointment.  If you do not hear from us within 3 working days of your application, please assume you have been unsuccessful on this occasion.