Household Claims Handler

Job Description

A reputable and well respected insurance company on the outskirts of Southampton are looking for an experienced claims handler/co-ordinator to join their household claims team.  You will be managing high value claims and supporting field based staff.  This company have an excellent reputation within their sector; they offer full training and good career development opportunities.


The Role

This is a busy role where you will be responsible for your own caseload.  Duties may include:

  • Communicating with customers and external stakeholders by phone, email and letters
  • Work closely with different teams in the business
  • Produce and monitor reports
  • Ensure efficient service delivery to customers within agreed SLA’s
  • Proactively process insurance claims


The Ideal Candidate

To be successful in this role you will need to be a confident co-ordinator with a strong desire to succeed in your chosen career.  You must come from a domestic/ household/ property claim background, and be able to work with a level of autonomy.  You must be a strong communicator and be able to juggle a busy caseload whilst maintaining an excellent level of customer service.


Additional Information

This role is office based Monday - Friday and offers a generous holiday allowance.   Interviews will be conducted as soon as appropriate candidates have been selected.

If you have lots of experience within household claims there could be opportunity to increase salary.


We are anticipating a large number of applications for this position and unfortunately we are unable to provide feedback for each applicant.  If you do not hear back from us within 3 working days please assume you have been unsuccessful on this occasion.