Household Claims Handler

Job Description

A reputable and well respected insurance company on the outskirts of Southampton are looking for an experienced claims handler/co-ordinator to join their household claims team.  You will be managing high value claims and supporting field based staff.  This company have an excellent reputation within their sector; they offer full training and good career development opportunities.


The Role

This is a busy role where you will be responsible for your own caseload.  Duties may include:

  • Communicating with customers and external stakeholders by phone, email and letters
  • Work closely with different teams in the business
  • Produce and monitor reports
  • Ensure efficient service delivery to customers within agreed SLA’s
  • Proactively process insurance claim
  • Liaison with clients, which may include attending client functions


The Ideal Candidate

To be successful in this role you will need to be a confident co-ordinator with a strong desire to succeed in your chosen career.  You must come from a domestic/ household/ property claim background, and be able to work with a level of autonomy.  You must be a strong communicator and be able to juggle a busy caseload whilst maintaining an excellent level of customer service.


Additional Information

This role is office based Monday - Friday.

This company offers benefits such as private health care, 25 days annual leave, plus an additional birthday holiday.

Interviews will be conducted as soon as appropriate candidates have been selected.