Our client is looking for a customer-focused Internal Account Manager to join their team, managing key commercial client accounts. This is a service-focused role where you'll build strong client relationships, manage day-to-day activity and act as the main point of contact for customer enquiries and orders.
Working alongside a dedicated sales team, you'll help ensure customers receive an exceptional service while supporting the successful delivery of key contracts.
The role
As an Inside Account Manager, your responsibilities will include:
- Managing a portfolio of key customer accounts.
- Acting as the first point of contact for customer enquiries and order updates.
- Processing orders and ensuring a seamless customer experience.
- Working closely with internal teams to meet service level agreements (SLAs).
- Conducting regular order book reviews with key clients.
- Supporting the onboarding of new customers alongside the sales team.
- Building strong relationships to understand customer requirements and future business needs.
The ideal candidate
We're looking for someone with excellent communication skills and a genuine passion for delivering outstanding customer service. You'll also have:
- Experience in Account Management, Customer Service or a similar client-facing role.
- B2B account management experience is advantageous but not essential.
- Strong attention to detail and the ability to work within established processes.
- A proactive and commercially aware approach.
- Excellent problem-solving and relationship-building skills.
- A willingness to learn, with full product and systems training provided.
Additional information
This is an excellent opportunity to join a successful organisation that offers ongoing training and the chance to take on additional responsibilities as you progress. This company has a unique culture where employees feel valued and people love working there.
Free parking is provided, and you'll be joining a supportive team within a well-established professional business with a great reputation.